Support
Need help with Tintera? We're happy to help.
Email us at support@playtintera.com and we'll get back to you as soon as we can.
Do I need an account to play?
No. Tintera is fully playable without signing in. Signing in with Apple or Google is optional and lets you save your progress to the cloud and continue on another device.
I signed in but my progress didn't appear on my other device.
Make sure you signed in with the same Apple or Google account on both devices, and that both devices have an internet connection. If the problem continues, contact us at support@playtintera.com.
How do I delete my account and cloud data?
Email support@playtintera.comfrom the address associated with your sign-in and we will delete your account's cloud-synced data. If you never signed in, your progress only ever existed on your device and is removed when you uninstall the App.
I found a bug or the game crashed.
Please tell us what happened, which device and OS version you're using, and — if possible — which level or screen you were on, at support@playtintera.com.